Privacy Policy
Your Privacy Is Respected at UMC
UMC ONLINE CARE TELEMEDICINE PRIVACY POLICY
Effective Date: November 7, 2024
This Privacy Policy applies to the UMC Online Care telemedicine website (the "Services") provided by University Medical Center of Southern Nevada ("UMC," "we," "us," or "our").
Important Note
This Privacy Policy applies to individually identifiable information that you provide to us for purposes of obtaining medical care (such information is also referred to as "Protected Health Information" or "PHI"), which is subject to our Notice of Privacy Practices (NOPP), and information that is not PHI. The HIPAA Notice describes how we can use and share your PHI and also describes your rights with respect to your PHI. This Privacy Policy supplements our NOPP. If there is ever any conflict between this Privacy Policy and our NOPP, our NOPP will apply. The NOPP does not apply to information that is not PHI.
Collection of Information
We may collect the following kinds of information when you use the Services:
Information you provide directly to us as part of registrationFor certain activities, such as when you register, use our telemedicine services, subscribe to our alerts, or contact us directly, we may collect some or all of the following types of information:
- Contact information, such as your full name, email address, mobile phone number, and address;
- Username and password;
- Payment information, such as your credit card number, expiration date, and credit card security code;
- Personal health information, including information about your diagnosis, previous treatments, general health, and health insurance;
- Doctor reviews; and
- Any other information you provide to us.
We may combine such information with information we already have about you.
Information we collect automaticallyWe may collect certain information automatically when you use our Services, such as your computer's Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information.
Use of Information
We generally use the information we collect online to:
- Provide and improve the Services;
- Contact you;
- Fulfill your requests for products, services, and information;
- Send you information about additional clinical services or general wellness from us or on behalf of our affiliates;
- Analyze the use of the Services and user data to understand and improve the Services;
- Conduct research using your information, which may be subject to your separate written authorization;
- Prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms of Use; and
- For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
Security
We use measures to protect Protected Health Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction in accordance with HIPAA. We use measures designed to protect other information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
Children
We do not knowingly collect personal information from any child under 13 years old without parental consent, and we do not direct our Site to them. If we become aware that we've collected any such data, we will delete it.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the "Effective Date" date above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.
Questions?
If you have any questions about this Privacy Policy or our privacy practices, please email us at privacy@umcsn.com.
Notice of Privacy Practices
This Notice of Privacy Practices (Spanish) describes how we may use and disclose your protected health information to carry out treatment, initiate and obtain payment, conduct health care operations and for other purposes that are permitted or required by law.
Protecting Yourself
General Information
UMC is strongly committed to protecting your personal information. We respect and protect our patients’ information and take steps to protect your medical records and privacy. We offer this information so you will know how to protect yourself.
About Identity Theft
Identity theft is the criminal use of someone else’s personally identifying information to commit fraud or other crimes. Medical identity theft is the criminal use of someone else’s personal information, such as an insurance card, to obtain health care services.
Personally identifying information includes your Social Security number, bank account or credit card number, insurance policy number and other valuable information. The Federal Trade Commission(FTC) estimates that nine million Americans have their identities stolen each year.
Identity thieves could rent an apartment, withdraw funds from your bank account, run up debts, receive medical care or commit crimes using your name. Victims can suffer more than financial losses; they may suffer reputational embarrassments, lose out on job opportunities or be denied loans for education, housing or cards because of negative information on their credit reports. Some victims have been arrested for crimes they did not commit.
Victims of medical identity theft can receive inappropriate medical treatment, exhaust their health insurance benefits, lose life and health insurance coverage and fail pre-employment screening exams when their health records contain diseases or conditions that belong to the thief.
Similar to financial identity theft, there are cases where family members and friends assume the identity of an individual to take advantage of the victim’s health insurance benefits.
There are many ways identity theft can occur:
Stealing–a thief may steal your wallet or purse that contains your credit cards or drivers license. Thieves may also steal your mail looking for bank or credit card statements, new checks, tax information or your personnel records.
Dumpster diving–thieves dig through trash looking for bills, receipts or statements you threw away.
Phishing or pretexting–thieves use false pretenses to lure into releasing private information about your financial accounts or your Social Security number that they can then use to pretend to be you.
Skimming–Thieves can insert devices into card readers and steal your number when you swipe your credit or debit card.
Address changes–thieves can divert your mail by filing a change of address with the post office.
Searching–thieves look for public information on internet sources to obtain your personal information.
Experian | http://www.experian.com/ |
Equifax | http://www.equifax.com/home/en_us |
TransUnion | http://www.transunion.com/ |
Request a copy of your medical records from each health care provider and review for errors, such as treatment or medications you never received.If you find errors, contact your provider to have the information corrected. Always shred documents containing any personally identifying information. And use only cross-cut shredders. There are cases where thieves have pieced documents together from single cut shredders.
If You Become A Victim
Unfortunately, there is a great deal of action you must take when you discover you are a victim of identity theft. The first step is to file a police report with the Las Vegas Metropolitan Police Department. You are encouraged to obtain the Nevada Attorney General’s Identity Theft card as well.
For More Information
The Joint Commission
Joint Commission policy forbids UMC from taking retaliatory actions against employees, physicians or from adversely affecting treatment or access of any individual for having reported quality of care concerns to the Commission.You may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m.to 5:00 p.m., Central Time, weekdays, 800.994.6610.
whether express or implied, regarding the accuracy of the translation provided above.
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